Patient Centered Medical Home

Patient-centered is a way of saying that you, the patient, are the most important person in the health care system. You are at the center of your health care.

A medical home is an approach to providing total health care. With your medical home, you will join a team that includes health care professionals, trusted friends or family members (if you wish), and—most importantly—you.

Mission

The mission of the Patient Centered Medical Home (PCMH) model is to enable our patients to lead healthier lives through a strong, long-lasting relationship with their primary care provider and care team. This relationship-based approach involves patients and their families partnering with care teams to benefit from services that keep people healthy, from head to toe.

Vision

Community Healthcare Center will become the leading provider of choice for north central Texas families by involving patients and their families in health care decisions. Care teams will maintain consistent contact with patients and communicate with them in ways they feel most comfortable and can best understand.

Goals

  1. Provide care and services that meet as many of our patients’ health care needs as possible.
  2. Engage patients and families in their health care decisions and behaviors, and help them establish and meet goals that improve their quality of life.
  3. Communicate with patients in ways they prefer and that best meet their unique needs.
  4. Ask patients how they feel about the care they receive, and change how we provide care based on their feedback.
  5. Provide patients with superior, 24-hour access to care by phone or our web-based patient portal accessible through our website.

Patient Rights

You the patient have the right to:

  • Choose your own personal primary care clinician. When you call to make an appointment as a first time patient, you will be given an opportunity to select your primary care provider. If you have already established care with one of our providers and you wish to change to someone else, you have the right to ask for a different provider.
  • Make informed decisions about your treatment options and establish goals to improve your health. You will also be asked to set goals at each visit, and progress will be monitored each time you come in for a follow up.
  • Coordinated care between your primary care provider and specialist involving consistent communication and exchange of information.
  • Coordinated care between your primary care provider and the hospital concerning information about why you were admitted, your medications, and any tests or procedures you had done. A Community Healthcare Center representative will visit you while you are in the hospital and follow up with you when you get home from the hospital.
  • Obtain a second opinion from one of Community Healthcare Center’s providers or from an outside clinician.
  • Your opinion about the services you receive and to share that opinion with us. We want to provide you with the best care possible, and welcome your suggestions to help us do it.
  • Health care you can access when you need it. This means that if you need clinical advice when our office is closed, you can still access the information you need anytime—day or night—simply by calling our main office number at (940) 766-6306. If you are calling because of a medical emergency, please call 911.

"It was the most pleasant and positive experience I have had in a medical clinic in decades."

- Medical Patient

Mission

To provide access to high quality, respectful and patient-centered primary and preventive healthcare services for everyone.

Vision

Community Healthcare Center will eliminate health disparities and inequities in our community by being the provider of choice for primary medical, dental and behavioral healthcare services.

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Community Healthcare Center (CHC), like other healthcare organizations, has experienced a drastic increase in COVID-19 symptomatic visits from its existing patients and the local community. Due to the related increase in patient volume and decrease in staffing and other resources, CHC has made temporary changes in its patient acceptance policies.

Specifically, CHC will continue to provide the same high quality and quantity of services to our existing patients; however, we will only be accepting new patients within the following vulnerable populations:

• Ages 20 and under,
• Ages 65 and older, or
• Pregnant women.

Persons within the ages of 21 through 64 who are not pregnant and are not already an established CHC patient will need to seek primary care services elsewhere. We will look forward to being able to begin accepting new patients from all age groups and both maternity statuses as soon as possible.

Again, all current patients are welcomed to continue receiving whatever primary care services we offer from us whenever they need it, and regardless of their COVID-19 vaccine status. Any new patients that we can accept (ages 20 and under, 65 and older, or that are pregnant), will continue to be welcomed too, also regardless of their COVID-19 vaccine status.

COVID-19 vaccines are available for all qualified individuals, patient or not, ages 12 and older. Individuals wanting to be vaccinated may schedule their COVID-19 vaccination by calling (940) 766-6306. However, simply receiving a COVID-19 vaccine from CHC does not establish you as a CHC patient.
... See MoreSee Less

Community Healthcare Center (CHC), like other healthcare organizations, has experienced a drastic increase in COVID-19 symptomatic visits from its existing patients and the local community. Due to the related increase in patient volume and decrease in staffing and other resources, CHC has made temporary changes in its patient acceptance policies.

Specifically, CHC will continue to provide the same high quality and quantity of services to our existing patients; however, we will only be accepting new patients within the following vulnerable populations:

• Ages 20 and under, 
• Ages 65 and older, or
• Pregnant women.

Persons within the ages of 21 through 64 who are not pregnant and are not already an established CHC patient will need to seek primary care services elsewhere. We will look forward to being able to begin accepting new patients from all age groups and both maternity statuses as soon as possible.

Again, all current patients are welcomed to continue receiving whatever primary care services we offer from us whenever they need it, and regardless of their COVID-19 vaccine status.  Any new patients that we can accept (ages 20 and under, 65 and older, or that are pregnant), will continue to be welcomed too, also regardless of their COVID-19 vaccine status.  
  
COVID-19 vaccines are available for all qualified individuals, patient or not, ages 12 and older.  Individuals wanting to be vaccinated may schedule their COVID-19 vaccination by calling (940) 766-6306.  However, simply receiving a COVID-19 vaccine from CHC does not establish you as a CHC patient.

The dates for the COVID-19 Vaccine Clinic at the Career Education Center have been extended past Labor Day. The clinic will now operate every Friday from 4-6 pm until further notice. ... See MoreSee Less

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I got mine there! Super nice staff 💜💜

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It's Important to us that you are satisfied with the care you receive at Community Healthcare Center. Please take a moment to fill out a patient satisfaction survey. www.chcwf.com/surveys/ ... See MoreSee Less

Its Important to us that you are satisfied with the care you receive at Community Healthcare Center. Please take a moment to fill out a patient satisfaction survey. https://www.chcwf.com/surveys/
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