Yes! Patients can access health services in appropriate languages, literacy levels and/or alternative formats for patients with disabilities. This is accomplished through:
- Bilingual staff
- Auxiliary aids and services (sign language interpreters, language lines, and TTY lines)
- Easy to read documents including registration forms, sliding fee schedules, welcome letters, and signs that are in appropriate languages to meet the needs of the populations we serve
- Easy to read patient education materials
Clinical staff assess health literacy levels to determine how to communicate best with the patient and their caregivers.